My Account & Login

You can create a watchlist through the Client Portal after logging in.

My Account & Login

To update your financial profile, follow these instructions: ‍1) Log in to your MEXEM account 2) Go to settings 3) Click on the 'financial profile' option 4) Select the 'modify' option next to the parameters you wish to change.

My Account & Login

To switch from a Margin Account to a Cash Account, or from a Cash Account to a Margin Account, follow these instructions:‍ 1) Log in to the MEXEM website using your real account credentials 2) Go to settings 3) Click on the 'account type: Cash/Margin' option 4) Select your preferred account type

Trading

To activate trading permits you should login to account, go to settings, click trading permits.

Fees & Interest

MEXEM does not act to automatically convert currency balances back to the Base Currency as this action would require assumptions as to the account holder's desired currency exposure as well as the trade price at which they would be willing to close the position.

Funds & Banking

MEXEM offers one free withdrawal monthly, after which fees apply regardless of the method. Fees depend on the currency and withdrawal method. The withdrawal request date, not processing date, determines fees. Thus, two requests in a month, even if processed in different months, incur fees. See MEXEM's website for details.

Getting Started

There are many reasons to open an account with MEXEM including our innovative trading technology, low cost, global access, and financial strength and security.The MEXEM Universal Account is an Integrated Investment Management account that lets you invest around the world.

Trading

Cash accounts must cover costs of positions and can't have a negative balance. Market orders include an extra 5% to account for price uncertainty. If you receive a rejection despite having sufficient funds, try a Limit order or reduce the Market order size. For foreign securities, perform a currency conversion and wait for settlement. Visit the MEXEM Knowledge Base for more details.

My Account & Login

MEXEM automatically closes zero-balance accounts to avoid ongoing fees. If an account closure request is made, MEXEM converts Settled Cash balances below USD 1,000 equivalent to base currency. Balances above this require closing trades before account closure.

Trading

MEXEM doesn't make margin calls and implements real-time liquidations for margin deficiencies. It attempts to notify about deficiencies, but swift market movements can prevent this. Check your Excess Liquidity and SMA to ensure margin compliance. Further margin information is available on MEXEM's website and TWS Users' Guide.

Trading

MEXEM Australia supports balances in AUD, USD, EUR, and GBP. Trades in unsupported currencies are permitted but immediately converted to your base currency. Balances in non-supported currencies are also converted into your base currency. For more information, refer to the MEXEM Knowledge Base.

Trading

My Account & Login

Login issues to your paper trading account could stem from the account being new (requiring 24 hours to activate), your live account being closed, or an older account lacking an activated paper account. Refer to related FAQs for more assistance.

My Account & Login

If you can access Client Portal but not trading platforms, your login credentials aren't the issue. Possible reasons include your account application under review, your account being managed by a financial advisor, or a new user creation requiring 24 hours to activate.

Funds & Banking

Non-base currency balances may limit your withdrawals. Convert these balances via the MEXEM guide. If you have a cash account, await trade or currency conversion settlements before withdrawing. Be aware of withdrawal restrictions after depositing funds. For trading non-US index options and spot metals, internal transfer may be needed. Consult MEXEM's guides for further details.

My Account & Login

If you struggle to close your account despite following the Users' Guide, ensure that you've removed your -F account (if applicable), and have a saved bank wire instruction in your account's base currency. If problems persist, contact Client Services.

My Account & Login

The Base Currency in your MEXEM account is essential for translating statement balances, ensuring margin compliance, and managing fees. It's often chosen based on the client's country of residence or where most income and assets are denominated. It minimizes necessary currency conversions.

Fees & Interest

The tax applies to qualifying positions held in an account of a non-U.S. taxpayer...

Trading

If you're only receiving delayed market data, check if you're logged into another device. Ensure your account balance is above thresholds for real-time data. Refresh your data connection with Ctrl + Alt + F. If these aren't the issue, contact MEXEM for further assistance.

My Account & Login

MEXEM operates through various broker subsidiaries, determined by the account holder's legal residency or entity's formation country. These entities manage relationships for services like clearing and execution. Confirm your MEXEM entity by checking your Activity Statement's top information.

Trading

In order to see how much cash is in your account, click on the Account menu option in TWS followed by Account Window. Scroll down to the section titled Market Value - Real FX Balance...

My Account & Login

If you are in Client Portal/Account Management, click the Portfolio menu option. Your account number will be to the right of the word Portfolio.Please Note: In case you set up an account alias, it will be shown in the place of the account number in the Portfolio page...

Funds & Banking

Check your deposit status in Client Portal or Message Center. Funds credit time depends on the transfer method: wires can take up to four business days, ACH transfers depend on the amount and time of submission, checks have a 6-day hold, online payments are credited instantly, and specific processes for Canadian transfers and IRA contributions apply.

Fees & Interest

If you're eligible for a dividend, an accrual is posted to your account on the Ex-Dividend Date. Upon receiving funds, MEXEM will adjust your account balance. If funds aren't timely received, the dividend stays in an accrued state. Track this in the Open Dividend Accruals section of a custom activity statement.

General Questions

Track real-time margin values in TWS/Mosaic Account Window or on MEXEM Mobile in the Margins or Funds tabs. Create a daily Margin Report in Client Portal/Account Management for a breakdown by position. Use the Check Margin Impact feature in TWS/Mosaic or MEXEM Mobile to preview order impact.

My Account & Login

If your account is hacked, contact your local Client Service Center immediately to verify your identity and protect your account. They'll impose restrictions, freeze funds, issue a new password, and review unauthorized activity. You may need to file a police report.

Fees & Interest

Find margin details on the MEXEM website (Products > Margin). Minimum margin requirement for shorting stock is 30% with a minimum account balance of 2,000 USD. MEXEM's house margins may exceed regulatory requirements. Use "Check Margin Impact" to preview requirements. Visit the Knowledge Base for more info.

My Account & Login

You can confirm your base currency from:Client Portal/Account Management: Go to menu Settings followed by Account Settings. Under Configuration it is stated the Base Currency.Activity Statement: **Under the Account Information section the Base Currency is stated.Trading Platform: **From the Account Window the totals display in the Base Currency.

My Account & Login

Account Partitions allow you to allocate cash and positions to be managed by an Advisor or Broker. You can monitor partition performance, positions, account activity, and balances through TWS. Partition activity is reflected in statements. You can still trade the non-partitioned segment. More details and instructions can be found here

General Questions

Cash accounts use deposited cash to purchase assets, without borrowing from MEXEM. Upgrade to a margin account using the instructions in "How do I upgrade my account to use Margin?" More info on margin trading on our website.

Trading

"Potential pattern day trader" error occurs when an account has less than $25,000 and has used all available day trades within 5 days. No new trades allowed until the 5-day period ends. The restriction cannot be overridden. More info on PDT rules on the MEXEM website.

Funds & Banking

Third-party deposits are funds originating from an account titled in a different name than the receiving account holder(s). MEXEM no longer accepts checks not payable to MEXEM. Checks for an account holder (e.g., IRA rollover) aren't considered third-party deposits. Contact MEXEM for clarification before remitting a check. More info here.

Trading

MEXEM offers a Paper Trading account, a simulated environment with real market conditions. It allows clients to learn trading features and test strategies without risk. Access it by selecting Paper Trading in the TWS Login window. Limited access to Client Portal functions. See Users' Guide for more info on TWS login.

My Account & Login

For TOD accounts, beneficiaries contact MEXEM Client Services. In other cases, the executor or joint account holder emails estateprocessing@interactivebrokers.com to notify MEXEM. The account is classified as deceased, with activity halted until legal authority is established. Required documents vary based on account type and country. Probated Estates receive distributions in the estate's name.

My Account & Login

The "-F" part of an MEXEM Universal account is the IB UK Regulated segment that clears and holds OTC products like physical metals.

Getting Started

The documents which are needed to be submitted as part of the application process vary by the account type (e.g., trader and investor, institutional, educator, referrer) and its structure (e.g., individual, trust, partnership, corporation, LLC). Detailed requirements are available on the website by choosing the Open Account link, then choosing your account type from the drop-down window and then clicking on the link titled "What You Need".

General Questions

Cash Accounts or Limited Option Trading recipients can't hold uncovered short call positions. To upgrade to a margin account, access Account Management > Settings > Account Settings > configure gear icon. Limited Option Trading available with select investment objectives. Turn off Limited Option Trading at Account Management > Settings > Trading Permissions > configure gear icon > uncheck "Limited Option Trading" box for US Options.

Funds & Banking

Clients meeting specified criteria can get margin permissions. Accounts with these permissions and equity above $2,000 can get margin on eligible positions. Margin availability depends on account equity, loan value, and new order margin requirements.

Trading

Delisted short stock stays in your account until it trades again or DTC removes shares. Dissolution timeline is uncertain. For more, see Finra's "When Trading Stops: What You Need to Know About Halts, Suspensions and Other Interruptions" and MEXEM Knowledge Base.

My Account & Login

Clients meeting age, financial, and investment criteria can get margin permissions. Accounts with these permissions and equity above $2,000 are eligible for margin on qualifying positions. Margin availability depends on account equity, loan value, and new order margin requirements.

General Questions

lients of Interactive Brokers Ireland Limited are protected by the Irish Investor Compensation Scheme (“ICS”). The ICS is intended to help private individuals and does not cover institutions and professional clients. Compensation under the ICS is limited to 90% of the amount lost, subject to a maximum of €20,000 to each investor. The coverage provides protection against the failure of the investment firm, not against loss of market value of financial products.

Trading

Real-time quotes require a paid subscription and a funded account. Free demo paper trading accounts get delayed quotes. To share real-time data with your paper account, adjust settings in Client Gateway/Account Management. Changes take effect in 24 hours. If logged in simultaneously, live accounts get real-time data.

My Account & Login

Each MEXEM account can have one paper trading account. For an additional one, create a new linked account, fund it (internal transfer possible), create a second username with trading rights, and request a paper trading account via Client Portal/Account Management.

Trading

Accounts under $25,000 flagged as day trading by NYSE regulations are frozen for 90 days. You can close existing positions, but not initiate new ones. Unfreeze options include waiting 90 days, depositing to reach $25,000, or requesting a PDT Reset (resumes trading after 5 days).

My Account & Login

To update your W-8BEN tax form, log in to Client Portal/Account Management. Go to Settings, Account Settings, and select the user's profile. Click the "i" icon next to the user's name. Update Tax Forms at the bottom, specifically item 7 for residency change. More details in the Client Portal Users' Guide.

My Account & Login

To update your address, log in to Client Portal/Account Management. Go to Settings, Account Settings, and select the profile to edit. Update the relevant fields and provide proof of address if changing residential address. More details in our Users' Guide. Follow separate instructions for changing country of legal residence if needed.

Funds & Banking

Log into Client Portal to submit a withdrawal request. Go to Transfer & Pay, Transfer Funds, then Withdraw Funds. Select Currency, Method, and Amount. To wire funds to another broker, select Financial Institution and enter account details. Correspondent bank details needed for foreign currency withdrawal.

My Account & Login

To update your trading permissions use the button above: Log in to Client Portal/ Account Management Click the Settings menu followed by Account Settings If you manage numerous account, choose an account by clicking on the account number to popup the Account Selector Click the Configure icon (gear) next to "Trading Experience & Permissions" From the Trading Permissions screen, click ....

General Questions

If you are identified as a Pattern Day Trader and need a reset, you can access the PDT reset tool in TWS or request a reset through the Client Portal/Account Management.

My Account & Login

After closing an account, account holders can still access Client Portal/Account Management using the same login credentials to view or print historical activity and tax statements. Tax statements for the past 5 calendar years are available online, and MEXEM retains statements for a total of 7 years as required. If a statement is no longer available online, account holders can request a copy by contacting their local Client Services Center, subject to a processing fee. For password assistance, contact the Client Service Center for identity verification.

My Account & Login

You can link your checking account to your MEXEM account for the purpose of transferring USD denominated funds between the two accounts via ACH. This process requires that you first create a banking instruction and verify your bank account. The steps for creating an ACH instruction are provided on KB567. Deposits made via ACH are subject to a 4-business day hold before being credited to your account and, if withdrawn, can only be withdrawn to the originating bank for the 44-business day period thereafter.

Trading

To establish a margin loan with MEXEM, you need a 'Margin' type account with at least USD 2,000 equity. Margin loans are created by purchasing securities without sufficient cash, withdrawing funds in excess of settled cash, or incurring a fee exceeding settled funds. Remember, MEXEM doesn't issue margin calls and non-compliant accounts may face forced liquidation. For more information, refer to our guide on upgrading your account to use margin.

My Account & Login

In Client Portal/Account Management, go to Reports > Statements, select Third-Party Downloads as Statement Type, set the Period and Date, choose the 3rd party software under Format, then click Run Statement. More information is in our Users' Guide.

My Account & Login

To convert an individual account to a joint account, or vice versa, at MEXEM, create a new account, request a transfer of assets, and then close the old account. More guidance can be found in the MEXEM Knowledge Base.

My Account & Login

To switch from an individual to a trust or LLC account with MEXEM, you need to open a new trust or LLC account, then request a transfer of assets. Once the transfer is completed, the individual account will be closed. More details are available in our Knowledge Base.

My Account & Login

To update your passport number, email MEXEM Client Services with your Account ID (in the subject line), a summary of the information to update, and a scan of the new ID document. They will assist you with the process.

Getting Started

Trading on the National Stock Exchange of India is only for Indian residents and Non-Resident Indians (NRIs) via an IB India account. To open an account, visit the MEXEM India website and select "OPEN ACCOUNT" to start the application for your desired account type.

Getting Started

You can access Trader Workstation (TWS) by installing it on your computer. Use your MEXEM account's username and password to log in, or select "No username? Try the demo" for a test run. Choose between Paper Trading for simulated trading, or Live trading for actual transactions. Log in by clicking the button at the window's bottom.

Products

To request spot metals permissions, log in to Client Portal/Account Management. Navigate to Settings -> Account Settings. If you manage multiple accounts, select the relevant one. Click the gear icon next to "Trading Experience & Permissions", expand the "Metals" section, and check the box for "Global". Complete the Experience and Trading Knowledge section, then click CONTINUE. Review your financial information and investment objectives. Note: Spot metals trading is restricted for residents of the U.S., Canada, Australia, Japan, and Hong Kong. MEXEM offers futures contracts and options trading instead. Spot Platinum is currently unavailable.

General Questions

In Mosaic, add a new Portfolio page from the Monitor panel to view P&L, Net Liquidity, Margin, and positions. Adjust position grouping via the Financial Instrument column. Sort positions by clicking the column name. View account info in the Account window, accessible via the Account in your portfolio or the Account menu. In Classic TWS, access your portfolio via the Account menu. Further details on managing your portfolio are available in our online guides.

General Questions

MEXEM only creates estate accounts upon the death of an existing account holder, not from existing estate applications. Assets are distributed in the estate's name, not to individual heirs.

Getting Started

Start your Corporate account application by clicking 'Open Account' on our home page. Select 'Corporate Account', then 'Open Account', and follow the prompts. The entity's country of legal residence is where it was formed. We accept applications from most countries, barring those prohibited by the U.S. Office of Foreign Assets Control (OFAC). Our Compliance Officer will review your application once submitted.

Getting Started

New accounts automatically get a paper trading account. If you don't have one, log into Client Portal/Account Management, go to Settings > Account Settings and click the gear icon next to 'Paper Trading Account' to create one. Requests received by 4:00 PM EST are processed the next business day. You'll be emailed when it's ready. Refer to our User's Guide for more information.

Getting Started

To open a cash account, click 'Open Account' on our homepage and select Cash Account during the application process. If you're an existing Mexem client, log into Client Gateway/Account Management and navigate to Settings > Account Settings. Select 'Create a New Individual, Joint or IRA Account' linked to your existing account. Follow the prompts, choose Cash Account, and submit for review by our Compliance Officer.

Trading

You can monitor your margin values in real time via the TWS Account Window under Margin Requirements and Available for Trading sections. For order impact on margin, use the Check Margin Impact feature in the Mosaic Order Entry panel or Classic TWS. This lets you see how an order would affect your margin requirements.

Fees & Interest

MEXEM offers online daily activity statements for the last 4 years, monthly statements for the last 60 months, and annual statements for the last 5 years. Additional 2 years of statements are available via email for a fee. Statements for closed accounts up to 5 years old can be accessed via the Client Portal. MEXEM doesn't typically provide daily statements instead of monthly or annual ones. Payment for archived statements can be made by check for closed accounts, or deducted from the cash balance for active accounts.

General Questions

MEXEM is transitioning accounts to a new account management interface and will soon retire the classic view. A Users' Guide is available for help. If you're having issues, contact MEXEM Client Services.

General Questions

To view or save your positions into CSV format, first open your Account Window by clicking the Account menu option in TWS followed by Account Window...

My Account & Login

Your account type can be found in the Account Information section of your activity statements. Log in to Client Portal/Account Management, select Reports, then Statements. Adjust parameters if needed and click Run Statement. For more details, see our Reporting Users' Guide. For account upgrades, see: How do I upgrade my account?

My Account & Login

Adding another person to your individual MEXEM account varies by their intended role: Owner - to change ownership (e.g., to a joint account), initiate a new joint account application and transfer assets. Beneficiary - certain accounts (e.g., U.S. individual, IRA) allow adding a beneficiary. User - you can add a non-employee as a user with specific access rights, without changing ownership. Trusted Contact - an individual MEXEM can contact about your account without giving them account access or transaction rights.

Funds & Banking

In general, it is possible to withdraw funds to any bank or brokerage account in the same name as the MEXEM account holder...

Trading

API connection to a free trial account lacks real-time and historical data for paid products. Only TWS, not IB Gateway, allows API usage without an active account.

Funds & Banking

You can request a manual internal transfer of funds or positions from an individual account to a joint account on an exceptional basis. Log in to Client Portal/Account Management and submit the request via webticket in the Message Center. Please be aware that this process may take several weeks to complete.

Products

We provide direct market access to stocks, options, futures, forex, bonds, ETFs and CFDs from a single MEXEM Universal Account. Our clients can trade stocks and benefit from our low commissions...

Trading

To enter an option order, an account needs approved US option trading permissions. Margin accounts can trade naked short calls and option combo spreads with a short call leg. In a margin account, a Bull credit put combo spread is allowed. However, in a Cash account, the short put leg must be fully cash secured. For more details, visit our website's Margin page and the MEXEM Knowledge Base for Trading Permissions in an IRA account.

Funds & Banking

Due to high fraud and money laundering risk, MEXEM generally discourages and may reject third party deposits. For check deposits, MEXEM only accepts checks written directly to it from someone sharing the individual account holder's last name or affiliated with the organization/institution account. Electronic transfers may also be rejected, especially large or frequent ones. MEXEM reserves the right to perform due diligence on deposits, especially those from third parties.

Trading

Transfer on Death accounts only allow percentage-based distributions, as the account value isn't fixed. You can assign up to 6 primary beneficiaries whose shares total 100%. Optional contingent beneficiaries can be appointed, or if a primary beneficiary predeceases the account owner, their share can be assigned to remaining primaries or your estate.

Funds & Banking

MEXEM doesn't accept deposits via credit or debit card, only transfers from a same-name bank or broker account. For routing details, create a deposit notification in Client Portal/Account Management by choosing "Transfer & Pay" then "Transfer Funds". Further instructions are in our Users' Guide.

My Account & Login

No, the primary username is created at the point of account application and is correlated with the account permissions, trading capabilities, and login access in addition to disclosures, agreements and acknowledgements.It is not possible to edit an already existing username or create a secondary user a primary user, or vice versa.