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If you lose your phone, follow the MEXEM Knowledge Base steps to migrate Mobile Authentication (IB Key) to a new device. For other issues, request temporary access by contacting MEXEM Client Services (Secure Login department). Contact information is available on the MEXEM website.
Read MoreTo transfer your MEXEM Mobile authentication profile to a new smartphone, follow the step-by-step instructions in the MEXEM Knowledge Base if you still have access to your old phone or a secondary device. If not, contact MEXEM Client Services for assistance.
Read MoreActivate MEXEM Mobile authentication for your iPhone by following instructions in our Knowledge Base. After activation, it can be selected as your Two-Factor authentication method during login. Add more users within the app if needed. More details in our Users' Guide.
Read MoreSMS two-factor authentication is temporary and can't be altered. It's replaced upon activation of a permanent security device. For guidance, refer to "How do I request a security device?"
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