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My Account & Login

Why did my account close?

MEXEM automatically closes zero-balance accounts to avoid ongoing fees. If an account closure request is made, MEXEM converts Settled Cash balances below USD 1,000 equivalent to base currency. Balances above this require closing trades before account closure.

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My Account & Login

Why can't I log into my paper trading account?

Login issues to your paper trading account could stem from the account being new (requiring 24 hours to activate), your live account being closed, or an older account lacking an activated paper account. Refer to related FAQs for more assistance.

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