MEXEM FAQ Tags

email

My Account & Login

How do I change my passport number?

To update your passport number, email MEXEM Client Services with your Account ID (in the subject line), a summary of the information to update, and a scan of the new ID document. They will assist you with the process.

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My Account & Login

How do I change my email address?

To change your email address: Log into Client Portal, select Settings > User Settings. Click the Configure icon next to Email Address and follow the instructions. Note, adding a second email requires a semicolon (";") between emails. Changes might need verification and could take 1-2 days to apply.

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