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Cash accounts must cover costs of positions and can't have a negative balance. Market orders include an extra 5% to account for price uncertainty. If you receive a rejection despite having sufficient funds, try a Limit order or reduce the Market order size. For foreign securities, perform a currency conversion and wait for settlement. Visit the MEXEM Knowledge Base for more details.
Read MoreMarket data vendors offer real-time and delayed exchange data. Real-time data is immediate, while delayed data lags 10-20 minutes and may be free. Having no real-time data subscription doesn't affect order executions. U.S. stocks' delayed quotes aren't available due to FINRA regulations.
Read MoreIf you're only receiving delayed market data, check if you're logged into another device. Ensure your account balance is above thresholds for real-time data. Refresh your data connection with Ctrl + Alt + F. If these aren't the issue, contact MEXEM for further assistance.
Read MorePaper trading accounts replicate most TWS features but have limitations including no support for certain order types, limited combo and EFP trading, simulated stops, unsupported penny trading for US options, and no Mutual Fund trading. Differences may arise due to the simulator's nature. More information in our Users' Guide and Knowledge Base.
Read MoreLinking accounts provides easy access and potential savings on market data fees. You can manage all linked accounts with a single username, password, and SLS device, eliminating the need to remember multiple logins. Duplicate market data subscriptions can be consolidated, as they are billed per session.
Read MoreClients initially receive 100 lines of real-time market data. After the first month, data allocation is determined by the higher value of monthly commissions divided by 8, equity times 100 divided by $1 million, or 100. Real-time data requires subscription. More details on our website.
Read MoreTo check the required market data subscription for a specific product, enter the symbol on a TWS quote line and right-click. Select the Market Data Subscription Manager within Client Portal to view the available subscriptions for real-time quotes based on your Professional or Non-Professional status.
Read MoreTo access live market data, subscribe to market data through Client Portal/Account Management. Login to Client Portal/Account Management, go to Settings > User Settings. Under Trading Platforms, click the gear icon next to Market Data Subscriptions. Review and select the desired market data services. Live market data will be activated instantly for funded accounts or after fund clearance for new accounts. If you don't subscribe to real-time data, you will still receive free postponed data and can trade. For more details, refer to the Users' Guide on subscribing to market data.
Read MoreTo refresh your market data subscriptions in TWS, press Ctrl + Alt + F (Ctrl + Option + F for Mac) or reset the subscription cache in Global Configuration. If you're not subscribed to a market data package, you can subscribe through Client Portal/Account Management.
Read MoreTWS Market Scanners allow quick scans of markets, returning top contracts based on your defined instrument, parameter, and filter criteria. Access it in Classic TWS via Analytical Tools menu or in Mosaic by clicking New Window, then choose the desired Market Scanner.
Read MoreTo use the Market Data Assistant tool: Login to Client Portal/Account Management, go to Support > Market Data Assistant. Enter the Currency, Symbol, and Asset Type, then click Search. Evaluate the available options and choose the subscription that suits your needs. Subscribe to the chosen subscription by going to Settings > User Settings, clicking the Configure (gear) icon next to Market Data Subscriptions. On the Market Data Subscription screen, manage your subscriptions by selecting the region and platform you desire. Please note that two-factor authentication is required for subscription. For more information, refer to the Client Portal Users' Guide.
Read MoreIf your market data shows question marks, it could be due to: 1. No subscription to real-time quotes for a product that doesn't offer free delayed data. 2. Exceeding maximum number of simultaneous quote lines. 3. Market data connectivity issue. Check your data lines with CTRL + ALT + = (or CTRL + ALT + C for non-English keyboards) and refresh your data connection with CTRL + ALT + F. If problems persist, contact MEXEM Client Services. Consider subscribing to market data via Client Portal/Account Management if necessary.
Read MoreIf your market data is delayed, your quote line may have a yellow background or yellow tick dots next to bid/ask prices. Real-time data lacks a yellow background, and quotes are green/red. Check your subscriptions in Client Portal/Account Management under User Settings. In the Trading Platforms section, configure your Market Data Subscriptions. Select your platform and region, check your desired subscriptions, and follow prompts to complete.
Read MoreTo view pre-market real-time data, you need live market data subscriptions for NYSE, NYSE American, BATS, ARCA, IEX, Regional Exchanges, and NASDAQ. Refer to our guide on how to subscribe to market data from Client Portal.
Read MoreTo view real-time quotes in a chart, subscribe to a real-time data package via Client Portal/Account Management. If charting a Stock (SMART) ticker, subscribe to data for all markets listing the product. If not, create a Stock (Directed) quote line for a subscribed market, and open a chart from there. Refer to our guides for additional information.
Read MoreTo get live market data in your paper trading account, fund your live account as per market data subscription minimum and equity balance requirements, and subscribe to a live market data package. Further details are on our website. See also: fund transfer process and market data subscription instructions.
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