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After MEXEM Mobile goes to the background (when you take an incoming call, for example) you can bring it back by clicking on the MEXEM Mobile application icon or by a long press on Home button. Note that in the latter case MEXEM Mobile might not be listed among the currently running applications, especially if it was sitting in the background for long time...
Read MoreIf you lose your phone, follow the MEXEM Knowledge Base steps to migrate Mobile Authentication (IB Key) to a new device. For other issues, request temporary access by contacting MEXEM Client Services (Secure Login department). Contact information is available on the MEXEM website.
Read MoreTo transfer your MEXEM Mobile authentication profile to a new smartphone, follow the step-by-step instructions in the MEXEM Knowledge Base if you still have access to your old phone or a secondary device. If not, contact MEXEM Client Services for assistance.
Read MoreYou can set price, trade, and margin alerts in MEXEM Mobile and TWS. Configure your SMS Address for alerts in Client Portal/Account Management before using it in the mobile app or TWS. Refer to the Users' Guide for instructions on setting alerts in MEXEM Mobile for Android, MEXEM Mobile for iPhone, and TWS.
Read MoreActivate MEXEM Mobile authentication for your iPhone by following instructions in our Knowledge Base. After activation, it can be selected as your Two-Factor authentication method during login. Add more users within the app if needed. More details in our Users' Guide.
Read MoreThe Rollover Options tool isn't available in MEXEM Mobile. To roll an option, click 'Order Ticket', input the symbol, and tap 'Option Chain & Combo Builder'. Activate the 'Strategy Builder' and select your portfolio option to add a sell/buy leg. Find your new option and add a sell/buy leg. Click the order button, configure order fields, and submit when ready. Further details are in the MEXEM Mobile Users' Guides.
Read MoreYes, MEXEM Mobile for both Android and iOS supports U.S. Treasuries...
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All investments involve risks, including the possible loss of capital.
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