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My Account & Login

Why can't I log into my paper trading account?

Login issues to your paper trading account could stem from the account being new (requiring 24 hours to activate), your live account being closed, or an older account lacking an activated paper account. Refer to related FAQs for more assistance.

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Trading

What is a Paper account?

MEXEM offers a Paper Trading account, a simulated environment with real market conditions. It allows clients to learn trading features and test strategies without risk. Access it by selecting Paper Trading in the TWS Login window. Limited access to Client Portal functions. See Users' Guide for more info on TWS login.

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Trading

What are the limitations of the paper trading account?

Paper trading accounts replicate most TWS features but have limitations including no support for certain order types, limited combo and EFP trading, simulated stops, unsupported penny trading for US options, and no Mutual Fund trading. Differences may arise due to the simulator's nature. More information in our Users' Guide and Knowledge Base.

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Trading

Is live data provided for paper trading accounts?

Real-time quotes require a paid subscription and a funded account. Free demo paper trading accounts get delayed quotes. To share real-time data with your paper account, adjust settings in Client Gateway/Account Management. Changes take effect in 24 hours. If logged in simultaneously, live accounts get real-time data.

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Getting Started

How can I open a paper trading account?

New accounts automatically get a paper trading account. If you don't have one, log into Client Portal/Account Management, go to Settings > Account Settings and click the gear icon next to 'Paper Trading Account' to create one. Requests received by 4:00 PM EST are processed the next business day. You'll be emailed when it's ready. Refer to our User's Guide for more information.

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