General Questions

I lost my phone with MEXEM Mobile installed. What do I do?

If you lose your phone, follow the MEXEM Knowledge Base steps to migrate Mobile Authentication (IB Key) to a new device. For other issues, request temporary access by contacting MEXEM Client Services (Secure Login department). Contact information is available on the MEXEM website.

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My Account & Login

How do I transfer the MEXEM Mobile authentication to my new phone?

To transfer your MEXEM Mobile authentication profile to a new smartphone, follow the step-by-step instructions in the MEXEM Knowledge Base if you still have access to your old phone or a secondary device. If not, contact MEXEM Client Services for assistance.

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