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How do I update my financial profile?

To update your financial profile, follow these instructions: ‍1) Log in to your MEXEM account 2) Go to settings 3) Click on the 'financial profile' option 4) Select the 'modify' option next to the parameters you wish to change.

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Why was my order rejected for no trading permissions when I have permisissions for ETFs?

EEA retail investors' orders for products not complying with the EU's PRIIPS regulation will be rejected. PRIIPS requires a Key Information Document (KID) for products like derivatives, ETFs, ETNs, and certain funds. Stocks, standard bonds and FX are exempted. The rule doesn't apply to closing existing positions. Further permissions might be required for complex products. More details are in the IBKR Knowledge Base.

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How can I request that product to be added for trading?

To request a new trading product, submit a ticket with its name, CUSIP or ISIN, and exchange. Beforehand, check existing products on MEXEM's site under 'Product Listings' or search using 'Contract Search' under the 'Products' menu.

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Fees & Interest

Am I subject to the US stock commission schedule if I trade US stocks but am not a US resident?

Commissions are determined by product type and exchange, not by the client's location. For commission structures per asset class, check the "Commissions" under the "Pricing" menu on our website.

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