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General Questions

How do I request a Pattern Day Trader reset?

If you are identified as a Pattern Day Trader and need a reset, you can access the PDT reset tool in TWS or request a reset through the Client Portal/Account Management.

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My Account & Login

How do I change my password?

If you've forgotten your password, use the 'Change Password' button to reset it. If you remember your password but want to change it, log into Client Portal/Account Management, navigate to User Settings and change it there. If you can't reset your password, call Client Services for identity confirmation. For security, MEXEM doesn't reset passwords via email or chat.

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