Only one trading session is allowed per username. If you're already logged into a session (e.g. TWS or MEXEM Mobile) and try to start another (e.g. Client Portal), you'll receive a warning. You can manage your account but won't be able to trade. Click "Log in with Trading/Market Data" to enable trading and disconnect the other session.
To ensure security, your Client Portal session times out after 60 minutes of inactivity, a non-adjustable system setting. If you're logged out earlier, try clearing browser cookies and cache, testing different browsers, checking logout behavior on your smartphone, or restarting your modem and computer. Contact MEXEM Client Services if needed.
All investments involve risks, including the possible loss of capital. www.support.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.