MEXEM FAQ Tags

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General Questions

Why does Client Portal say "You are currently logged in without Trading/Market Data permissions"?

Only one trading session is allowed per username. If you're already logged into a session (e.g. TWS or MEXEM Mobile) and try to start another (e.g. Client Portal), you'll receive a warning. You can manage your account but won't be able to trade. Click "Log in with Trading/Market Data" to enable trading and disconnect the other session.

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Trading

Why do I see a delayed market data quote?

Market data vendors offer real-time and delayed exchange data. Real-time data is immediate, while delayed data lags 10-20 minutes and may be free. Having no real-time data subscription doesn't affect order executions. U.S. stocks' delayed quotes aren't available due to FINRA regulations.

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Trading

Where can I find historical data?

The best place to find historical data is in Trader Workstation via a chart or the Time & Sales tool. In TWS, right click on the stock you wish to get historical data for...

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Trading

How do I change an orders' time in force?

To change the Time in Force for your order, click the drop-down menu and choose a new option. To set a default, go to Edit > Global Configuration > Presets > Timing, select your preference, then click Apply and OK.

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Trading

Am I required to subscribe to market data through MEXEM?

MEXEM doesn't require clients to subscribe to its market data. Clients can opt for free delayed quotes where available. While real-time data isn't necessary for execution quality, it's recommended to avoid inaccurate trades. If you submit orders without real-time quotes, MEXEM will issue a warning, also applicable to API orders.

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