How can we help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Only one trading session is allowed per username. If you're already logged into a session (e.g. TWS or MEXEM Mobile) and try to start another (e.g. Client Portal), you'll receive a warning. You can manage your account but won't be able to trade. Click "Log in with Trading/Market Data" to enable trading and disconnect the other session.
Read MoreMEXEM doesn't make margin calls and implements real-time liquidations for margin deficiencies. It attempts to notify about deficiencies, but swift market movements can prevent this. Check your Excess Liquidity and SMA to ensure margin compliance. Further margin information is available on MEXEM's website and TWS Users' Guide.
Read MoreLogin issues to your paper trading account could stem from the account being new (requiring 24 hours to activate), your live account being closed, or an older account lacking an activated paper account. Refer to related FAQs for more assistance.
Read MoreIf you can access Client Portal but not trading platforms, your login credentials aren't the issue. Possible reasons include your account application under review, your account being managed by a financial advisor, or a new user creation requiring 24 hours to activate.
Read MoreMargin requirements dictate borrowing terms, required deposits, and account equity levels. Failure to meet these could lead to asset liquidation. These requirements depend on your legal residence, exchange, and trade product. Visit the MEXEM website's Margin Trading page, Margin Requirement Wizard, and Margin Education Center for more information.
Read MoreMEXEM's margin accounts can choose "Limited Option" trading permissions during application. This allows entering orders for specific option strategies. Cash accounts can't have this feature. "Limited Option" is available for IBLLC-US accounts only. Upgrading to full Option permissions later is possible, but reverting is not. Find more info in the Users' Guide.
Read MoreMEXEM operates two settings under the Ideal Pro label, one providing spot Forex trading and currency conversions and other, spot metals trading (London gold and silver). See website for further details:ForexSpot metals
Read MoreMEXEM offers a Paper Trading account, a simulated environment with real market conditions. It allows clients to learn trading features and test strategies without risk. Access it by selecting Paper Trading in the TWS Login window. Limited access to Client Portal functions. See Users' Guide for more info on TWS login.
Read MoreCash Accounts or Limited Option Trading recipients can't hold uncovered short call positions. To upgrade to a margin account, access Account Management > Settings > Account Settings > configure gear icon. Limited Option Trading available with select investment objectives. Turn off Limited Option Trading at Account Management > Settings > Trading Permissions > configure gear icon > uncheck "Limited Option Trading" box for US Options.
Read MoreTicker symbols are XAUUSD for spot gold and XAGUSD for spot silver. Apply for Metals trading permissions in Client Portal/Account Management. MEXEM Spot Gold and Silver trading is unavailable for residents of the U.S., Canada, Australia, Japan, and Hong Kong.
Read MorePaper trading accounts replicate most TWS features but have limitations including no support for certain order types, limited combo and EFP trading, simulated stops, unsupported penny trading for US options, and no Mutual Fund trading. Differences may arise due to the simulator's nature. More information in our Users' Guide and Knowledge Base.
Read MoreThere is no TWS login fee. MEXEM does not charge for any of our trading platforms or the various tools included.For additional information on Other Fees and Required Minimum Activity, please visit the MEXEM website.
Read MoreEach MEXEM account can have one paper trading account. For an additional one, create a new linked account, fund it (internal transfer possible), create a second username with trading rights, and request a paper trading account via Client Portal/Account Management.
Read MoreTraders lacking minimum trading experience can request options trading permissions, but must pass a proficiency exam. If the session times out before exam completion, re-login to Client Gateway and submit a new request to repeat the process.
Read MoreTo trade on ArcaEdge or OTC Pink markets, add United States (Penny Stocks) trading permissions in Client Portal/Account Management under Settings, Account Settings, and Trading Experience & Permissions. Ensure two-factor authorization and compliance with Options Trading Requirements. Check Pattern Day Trading Rule if account balance is below $25,000.
Read MoreTrading permissions can be requested in Client Portal/Account Management. Due to regulations, MEXEM can't offer Singapore stocks and SGD-denominated futures on SGX to Singapore residents. No part of MEXEM's website encourages such trading. More product information is available on our website.
Read MoreTo update your trading permissions use the button above: Log in to Client Portal/ Account Management Click the Settings menu followed by Account Settings If you manage numerous account, choose an account by clicking on the account number to popup the Account Selector Click the Configure icon (gear) next to "Trading Experience & Permissions" From the Trading Permissions screen, click ....
Read MoreTo enable out-of-hours trading in TWS, go to Edit > Global Configuration > Presets. Under Timing, check "Allow order to be activated, or filled outside of regular trading hours (if available)". For pre-opening session trading, check "Allow order to be routed and executed during pre-open session". Apply and OK to save. Find more details in our Knowledge Base.
Read MoreTrading Notifications are maintained individually from the Trading Assistant (TA) page in MEXEM Mobile, and each is turned on or off by tapping its toggle switch. Currently there is no way to turn off ALL notifications with one action...
Read MoreYou can access Trader Workstation (TWS) by installing it on your computer. Use your MEXEM account's username and password to log in, or select "No username? Try the demo" for a test run. Choose between Paper Trading for simulated trading, or Live trading for actual transactions. Log in by clicking the button at the window's bottom.
Read MoreTo request spot metals permissions, log in to Client Portal/Account Management. Navigate to Settings -> Account Settings. If you manage multiple accounts, select the relevant one. Click the gear icon next to "Trading Experience & Permissions", expand the "Metals" section, and check the box for "Global". Complete the Experience and Trading Knowledge section, then click CONTINUE. Review your financial information and investment objectives. Note: Spot metals trading is restricted for residents of the U.S., Canada, Australia, Japan, and Hong Kong. MEXEM offers futures contracts and options trading instead. Spot Platinum is currently unavailable.
Read MoreNew accounts automatically get a paper trading account. If you don't have one, log into Client Portal/Account Management, go to Settings > Account Settings and click the gear icon next to 'Paper Trading Account' to create one. Requests received by 4:00 PM EST are processed the next business day. You'll be emailed when it's ready. Refer to our User's Guide for more information.
Read MoreYes, MEXEM provides trading on the Pink Sheets and OTC stocks that are certified with the SEC.See how to request trading permissions to trade US penny stocks.
Read MoreAs a discount broker, MEXEM doesn't offer trading advice, investment guidance or tax advice. All client orders are self-directed, or directed by their Financial Advisor if they've granted them discretionary trading authority.
Read MoreCME Direct is a trading system by the Chicago Mercantile Exchange for trading on CBOT, CME, COMEX, and NYMEX exchanges. However, MEXEM doesn't support CME Direct due to the lack of pre-trade credit check and compatibility with TWS API.
Read MoreTo enter an option order, an account needs approved US option trading permissions. Margin accounts can trade naked short calls and option combo spreads with a short call leg. In a margin account, a Bull credit put combo spread is allowed. However, in a Cash account, the short put leg must be fully cash secured. For more details, visit our website's Margin page and the MEXEM Knowledge Base for Trading Permissions in an IRA account.
Read MoreMEXEM offers brokered U.S. Certificates of Deposits (CDs) traded on a secondary market. Unlike bank-purchased CDs, brokered CDs can't be redeemed early but can be sold if a secondary market exists. CD trading requires U.S. Bonds trading permissions. Clients with bond permissions receive a legal disclosure outlining CD trading risks before their first order and periodically thereafter.
Read MoreMEXEM offers direct market access to various financial instruments through a single Universal Account. Clients from most countries can trade ETFs with low or no commissions. To request ETF trading permissions, log in to Client Portal/Account Management and select permissions for Stocks. Some ETFs may require additional permissions for Complex or Leveraged Exchange Traded Products. Compliance with regulations, including PRIIPs Regulation, is necessary. For more details, refer to our Users' Guide on trading permissions and reasons for order rejection.
Read MoreWe offer Bitcoin futures and stocks/ETFs with cryptocurrencies, but they are settled in government-issued currencies like USD. We don't trade physical cryptocurrencies or accept them for settlement/payment. More details can be found in the MEXEM Knowledge Base.
Read More
All investments involve risks, including the possible loss of capital.
www.support.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
Read our Forms & Disclosures.
Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.
