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If you're only receiving delayed market data, check if you're logged into another device. Ensure your account balance is above thresholds for real-time data. Refresh your data connection with Ctrl + Alt + F. If these aren't the issue, contact MEXEM for further assistance.
Read MoreUse the Trade Log in Mosaic or Classic TWS to view up to seven days of trades, including details like commissions and fill prices. Today's trades can also be seen in Mosaic's Activity tile. Trades older than seven days are in your Activity Statements.
Read MoreIn TWS OptionTrader or TWS/Mosaic Option Chains, select SPXW as the Trading Class from the drop-down menu. This displays SPXW Weekly options. Find more weekly expiries under the 'More' tab. Refer to the Users' Guide for more information.
Read MoreIn order to see how much cash is in your account, click on the Account menu option in TWS followed by Account Window. Scroll down to the section titled Market Value - Real FX Balance...
Read MoreMargin requirements dictate borrowing terms, required deposits, and account equity levels. Failure to meet these could lead to asset liquidation. These requirements depend on your legal residence, exchange, and trade product. Visit the MEXEM website's Margin Trading page, Margin Requirement Wizard, and Margin Education Center for more information.
Read MoreAnalytical Tools can be found in our Trader Workstation platform. If using the Mosaic layout, you can find the various Analytical Tools that we provide by clicking the blue New Window button in the top left corner. Scroll through the list of tools, or, if you know what you're looking for, start by typing a tool name or feature to get a quick list...
Read MoreSecurities' collateral value may be reduced due to small issue size, low liquidity, or corporate actions. Use TWS's Check Margin Impact feature to see if a stock has special margin requirements. Visit the MEXEM Knowledge Base for more information on margin rules.
Read MoreMEXEM offers APIs: Trader Workstation (TWS API) for clients with trading access; WT Web API for white-branded advisors and introducing brokers; Client Portal Web API beta for all clients providing a RESTful interface; 3rd Party Web API for vendor connections. Further information is available on the MEXEM website.
Read MoreTrack real-time margin values in TWS/Mosaic Account Window or on MEXEM Mobile in the Margins or Funds tabs. Create a daily Margin Report in Client Portal/Account Management for a breakdown by position. Use the Check Margin Impact feature in TWS/Mosaic or MEXEM Mobile to preview order impact.
Read MorePaper trading accounts replicate most TWS features but have limitations including no support for certain order types, limited combo and EFP trading, simulated stops, unsupported penny trading for US options, and no Mutual Fund trading. Differences may arise due to the simulator's nature. More information in our Users' Guide and Knowledge Base.
Read MoreLinking accounts provides easy access and potential savings on market data fees. You can manage all linked accounts with a single username, password, and SLS device, eliminating the need to remember multiple logins. Duplicate market data subscriptions can be consolidated, as they are billed per session.
Read MorePhysical delivery futures can't be settled by actual delivery, except some major CME Globex currency futures. To avoid delivery, roll forward or close out positions before the Close-Out Deadline. Oil-based futures, eligible for negative prices, have mandatory closeout periods. More information is on our website.
Read MorePhysical delivery futures can't be delivered, except some CME Globex currency futures. To avoid deliveries, roll forward or close positions before the Close-Out Deadline. Negative-pricing oil futures have mandatory closeout periods. Starting five days before expiration, only margin-reducing transactions are accepted. More information is on our website.
Read MoreThere is no TWS login fee. MEXEM does not charge for any of our trading platforms or the various tools included.For additional information on Other Fees and Required Minimum Activity, please visit the MEXEM website.
Read MoreThe TWS Application Program Interface (API) accommodates connection to a variety of third-party vendors, including Ninja Trader, who offer complementary order entry, charting, back-testing and analytics software programs designed to expand the functionality of TWS. Please see the connection guide on the Ninja Trader website for details.
Read MorePortfolio Margin requires as low as 15% for diversified portfolios of low volatility securities. For a single stock, it's minimum 30%, possibly higher for high volatility or substantial price increase. Concentration charges apply for 1%+ of outstanding shares. Check margin requirements in TWS. More info on MEXEM's website.
Read MoreTo refresh your market data subscriptions in TWS, press Ctrl + Alt + F (Ctrl + Option + F for Mac) or reset the subscription cache in Global Configuration. If you're not subscribed to a market data package, you can subscribe through Client Portal/Account Management.
Read MoreTo install Trader Workstation (TWS), check the system requirements and download the suitable version from the MEXEM website. Ensure ports 4000/4001 are open for the download. Three versions are available: TWS (stable), TWS Latest (latest features), and TWS Beta (subject to changes). Automatic updates are provided unless you choose the offline installer for manual updates. If installation errors occur, try running the installer as an administrator or refer to the MEXEM Knowledge Base for troubleshooting. For company computers, contact your IT department for installation and firewall configuration. Visit the MEXEM website for more information.
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