MEXEM FAQ Tags

cancel

Trading

Why is my order stuck in a "pending cancel" state?

If your cancellation request shows as Orange, it's not confirmed cancelled and may still execute. Orders submitted and cancelled when exchanges are closed will be removed post-weekend. Pending cancels during trading sessions might be system or exchange issues; contact MEXEM's Trade Issues group. Cancellation only occurs once the exchange confirms removal from the order book. Visit MEXEM Knowledge Base for more.

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