How can we help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
You can create a watchlist through the Client Portal after logging in.
Read MoreTo ensure security, your Client Portal session times out after 60 minutes of inactivity, a non-adjustable system setting. If you're logged out earlier, try clearing browser cookies and cache, testing different browsers, checking logout behavior on your smartphone, or restarting your modem and computer. Contact MEXEM Client Services if needed.
Read MoreIf you can access Client Portal but not trading platforms, your login credentials aren't the issue. Possible reasons include your account application under review, your account being managed by a financial advisor, or a new user creation requiring 24 hours to activate.
Read MoreYou may need to complete the Non-Professional Questionnaire for each user in Client Portal or meet market data subscription minimum and maintenance equity balance requirements. More information is available in related guides.
Read MoreIf you struggle to close your account despite following the Users' Guide, ensure that you've removed your -F account (if applicable), and have a saved bank wire instruction in your account's base currency. If problems persist, contact Client Services.
Read MoreIf you are in Client Portal/Account Management, click the Portfolio menu option. Your account number will be to the right of the word Portfolio.Please Note: In case you set up an account alias, it will be shown in the place of the account number in the Portfolio page...
Read MoreCheck your deposit status in Client Portal or Message Center. Funds credit time depends on the transfer method: wires can take up to four business days, ACH transfers depend on the amount and time of submission, checks have a 6-day hold, online payments are credited instantly, and specific processes for Canadian transfers and IRA contributions apply.
Read MoreMEXEM offers APIs: Trader Workstation (TWS API) for clients with trading access; WT Web API for white-branded advisors and introducing brokers; Client Portal Web API beta for all clients providing a RESTful interface; 3rd Party Web API for vendor connections. Further information is available on the MEXEM website.
Read MoreIf your account is hacked, contact your local Client Service Center immediately to verify your identity and protect your account. They'll impose restrictions, freeze funds, issue a new password, and review unauthorized activity. You may need to file a police report.
Read MoreCash accounts cannot access sale proceeds until the transaction has cleared and settled, usually after two business days. Recently deposited funds may face withdrawal restrictions. "Available For Withdrawal" reflects settlement times and deposit holds. See our website for more details on withdrawal limitations.
Read MoreTicker symbols are XAUUSD for spot gold and XAGUSD for spot silver. Apply for Metals trading permissions in Client Portal/Account Management. MEXEM Spot Gold and Silver trading is unavailable for residents of the U.S., Canada, Australia, Japan, and Hong Kong.
Read Morelients of Interactive Brokers Ireland Limited are protected by the Irish Investor Compensation Scheme (“ICS”). The ICS is intended to help private individuals and does not cover institutions and professional clients. Compensation under the ICS is limited to 90% of the amount lost, subject to a maximum of €20,000 to each investor. The coverage provides protection against the failure of the investment firm, not against loss of market value of financial products.
Read MoreEach MEXEM account can have one paper trading account. For an additional one, create a new linked account, fund it (internal transfer possible), create a second username with trading rights, and request a paper trading account via Client Portal/Account Management.
Read MoreShould you wish to change financial advisors, please contact Client Services and ask for the form Authorization to designate a new financial advisor .Documents can be submitted by either replying and attaching the form to the email you received from MEXEM or by attaching the form to an inquiry ticket which can be created in Client Portal or Account Management.
Read MoreTraders lacking minimum trading experience can request options trading permissions, but must pass a proficiency exam. If the session times out before exam completion, re-login to Client Gateway and submit a new request to repeat the process.
Read MoreVisit MEXEM's Tax Information and Reporting page, specifically Reports and Dates, to find available tax forms and posting dates. Access these through Client Portal/Account Management under Reports then Tax.
Read MoreTo update your W-8BEN tax form, log in to Client Portal/Account Management. Go to Settings, Account Settings, and select the user's profile. Click the "i" icon next to the user's name. Update Tax Forms at the bottom, specifically item 7 for residency change. More details in the Client Portal Users' Guide.
Read MoreAfter closing an account, account holders can still access Client Portal/Account Management using the same login credentials to view or print historical activity and tax statements. Tax statements for the past 5 calendar years are available online, and MEXEM retains statements for a total of 7 years as required. If a statement is no longer available online, account holders can request a copy by contacting their local Client Services Center, subject to a processing fee. For password assistance, contact the Client Service Center for identity verification.
Read MoreClient Portal offers a straightforward web interface for users to view accounts and place orders. Ideal for less active traders, it provides real-time account information, basic analytics, watchlists, and option chains. It allows for quick trades, accessing Portfolio Analyst, and other web-based tools. Use the Trade button for fast transactions, view account metrics, and monitor portfolio performance. Access Client Portal through the Login button on our main site or the dedicated page on our website. More info can be found in the Client Portal Users' Guide or our Traders' Academy courses.
Read MoreClient Gateway is a user-friendly web interface for clients to view accounts and place orders. It offers real-time account information, basic analytics, watchlists, and option chains for quick trades. Ideal for less active traders and financial advisors, it also allows easy access to Portfolio Analyst and other web tools. Key account metrics and portfolio performance can be viewed on the home page. You can access it from the Login button on our site or from its dedicated page. Learn more via Traders' Academy courses or the Client Gateway Users' Guide.
Read MoreTo access QuickTrade, log in to the Client Portal on the MEXEM website. Then, click on the three horizontal lines icon on the top-left corner and select QuickTrade. This allows you to manage your orders quickly and easily.
Read MoreAs a discount broker, MEXEM doesn't offer trading advice, investment guidance or tax advice. All client orders are self-directed, or directed by their Financial Advisor if they've granted them discretionary trading authority.
Read More
All investments involve risks, including the possible loss of capital.
www.support.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
Read our Forms & Disclosures.
Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.
