General Questions

An error 'Not allowed to open a position: account MiFID2 short code is missing" ?

This indicates that certain required information is missing for your account to comply with MiFID II regulation.

Steps:
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Log in to the Client Portals.

Go to Settings > Regulations > MiFID II.

Enter your social security number or, alternatively, your passport number.

Make sure the information provided matches exactly what is on your official documents.

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