Account Management & Services

Account Management & Services

Will real-time market data be shared with a duplicate of my account?

Yes, if you duplicate the account the real time market data will be shared on it.

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Account Management & Services

Can I connect TradingView to my MEXEM Account?

Connect MEXEM with your TradingView account by clicking in the available brokers window.

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Account Management & Services

How do i know which of my accounts is the TBSZ?

When you login to your client portal, you will see its alias as TBSZ - 2024

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Account Management & Services

How do I add a trusted contact and beneficiary to my account for emergencies?

Log into the client portal, navigate to account settings, and follow the steps to add a trusted contact. The beneficiary will be added within 24-36 hours.

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Account Management & Services

What does it mean if my withdrawal request is "under review"?

Please send a bank statement showing the IBAN belongs to the Mexem account holder.

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Account Management & Services

Why can't I open a position with enough funds in my account?

You need to convert the currency to the asset's traded currency.

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Account Management & Services

Can I link my IBKR family office account to MEXEM?

Follow the instructions we sent you by mail and once you link the account, access will be given to the F-account.

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Account Management & Services

Why is there a currency issue trading US stocks with a EUR account?

A MEXEM cash account requires holding the market currency (USD for U.S. stocks), while a margin account allows direct USD purchases but has specific conditions. Other brokers may support EUR trades directly.

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Account Management & Services

What are the options to link my IB account with MEXEM?

You can follow the steps provided in this link: https://www.mexem.com/ib-link-account

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Account Management & Services

Can I update my phone number in the app for Two - Factor Authentication (2FA) while abroad?

You can switch to your new number and back when home.

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Account Management & Services

If I link my IBKR account to Mexem would I be able to delink it I have to pay something?

You can delink your account without having extra fees to pay.

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Account Management & Services

Can I see the demo account and live account in the same time? Without encounter disconnections with market data?

Yes, create a second username in your live account, then log in with it alongside your paper account for simultaneous access.

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Account Management & Services

How long does the paper trading account last?

If there is positive cash balance in your lice account then it does not get expired.

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Account Management & Services

Is it possible from my account to disable 2FA?

Out of security reasons is not possible.

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Account Management & Services

How to connect the TWS to an external software through API?

Here the instructions: https://www.youtube.com/watch?v=XyrhSEdBSO4&list=PL00-sjFVmHMvYS8Yb70FCXYdz1fiKZL5k&index=16

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Account Management & Services

How can I see all the dividends that I received?

You need to download an activity statement.

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Account Management & Services

Can I change the account type, from individual to joint?

No, you cannot but you can create an additional account in order to able another person to handle the account.

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Account Management & Services

Can i have a multi-currency account?

Even if your account is multi-currency, you still need to ensure that you have a positive or sufficient USD balance to trade in the US market.

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Account Management & Services

How many recurring investments I can setup per account?

Unlimited as long as you have the cash to hold all of them.

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Account Management & Services

How many third party softwares can I connect at the same time to the TWS?

One connection is allowed.

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Account Management & Services

Why am I unable to transfer all my funds from one account to another?

Deposited funds must convert to the transfer currency and settle before transfer.

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