Account Management & Services

Account Management & Services

Can I transfer between my individual and joint account?

Read More

Account Management & Services

Can I transfer positions from my institutional account to my Individual?

It is not possible to transfer between Institutional and individual accounts .

Read More

Account Management & Services

Can I activate the roll in option on MEXEM platform ?

The MEXEM platform is simplified to be more user-friendly. For advanced features, you can download the TWS and access it with the same login and password.

Read More

Account Management & Services

Where can I find on the platform the possibility to roll an option?

To roll an option in your MEXEM account: Log in and go to the Portfolio section. Locate the option you want to roll. Click the three dots (...) or right-click to open the actions menu. Select "Roll Position" (if available), choose the new expiry date/strike price, and submit the order.

Read More

Account Management & Services

Will real-time market data be shared with a duplicate of my account?

Yes, if you duplicate the account the real time market data will be shared on it.

Read More

Account Management & Services

Can I connect TradingView to my MEXEM Account?

Connect MEXEM with your TradingView account by clicking in the available brokers window.

Read More

Account Management & Services

How do i know which of my accounts is the TBSZ?

When you login to your client portal, you will see its alias as TBSZ - 2024

Read More

Account Management & Services

How do I add a trusted contact and beneficiary to my account for emergencies?

Log into the client portal, navigate to account settings, and follow the steps to add a trusted contact. The beneficiary will be added within 24-36 hours.

Read More

Account Management & Services

What does it mean if my withdrawal request is "under review"?

Please send a bank statement showing the IBAN belongs to the Mexem account holder.

Read More

Account Management & Services

Why can't I open a position with enough funds in my account?

You need to convert the currency to the asset's traded currency.

Read More

Account Management & Services

Can I link my IBKR family office account to MEXEM?

Follow the instructions we sent you by mail and once you link the account, access will be given to the F-account.

Read More

Account Management & Services

Why is there a currency issue trading US stocks with a EUR account?

A MEXEM cash account requires holding the market currency (USD for U.S. stocks), while a margin account allows direct USD purchases but has specific conditions. Other brokers may support EUR trades directly.

Read More

Account Management & Services

What are the options to link my IB account with MEXEM?

You can follow the steps provided in this link: https://www.mexem.com/ib-link-account

Read More

Account Management & Services

Can I update my phone number in the app for Two - Factor Authentication (2FA) while abroad?

You can switch to your new number and back when home.

Read More

Account Management & Services

If I link my IBKR account to Mexem would I be able to delink it I have to pay something?

You can delink your account without having extra fees to pay.

Read More

Account Management & Services

Can I see the demo account and live account in the same time? Without encounter disconnections with market data?

Yes, create a second username in your live account, then log in with it alongside your paper account for simultaneous access.

Read More

Account Management & Services

How long does the paper trading account last?

If there is positive cash balance in your lice account then it does not get expired.

Read More

Account Management & Services

Is it possible from my account to disable 2FA?

Out of security reasons is not possible.

Read More

Account Management & Services

How to connect the TWS to an external software through API?

Here the instructions: https://www.youtube.com/watch?v=XyrhSEdBSO4&list=PL00-sjFVmHMvYS8Yb70FCXYdz1fiKZL5k&index=16

Read More

Account Management & Services

How can I see all the dividends that I received?

You need to download an activity statement.

Read More

Account Management & Services

Can I change the account type, from individual to joint?

No, you cannot but you can create an additional account in order to able another person to handle the account.

Read More

Account Management & Services

Can i have a multi-currency account?

Even if your account is multi-currency, you still need to ensure that you have a positive or sufficient USD balance to trade in the US market.

Read More

Account Management & Services

How many recurring investments I can setup per account?

Unlimited as long as you have the cash to hold all of them.

Read More

Account Management & Services

How many third party softwares can I connect at the same time to the TWS?

One connection is allowed.

Read More

Account Management & Services

Why am I unable to transfer all my funds from one account to another?

Deposited funds must convert to the transfer currency and settle before transfer.

Read More

Don't have an Account yet?

Open An Account