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MEXEM offers one free withdrawal monthly, after which fees apply regardless of the method. Fees depend on the currency and withdrawal method. The withdrawal request date, not processing date, determines fees. Thus, two requests in a month, even if processed in different months, incur fees. See MEXEM's website for details.
Read MoreNon-base currency balances may limit your withdrawals. Convert these balances via the MEXEM guide. If you have a cash account, await trade or currency conversion settlements before withdrawing. Be aware of withdrawal restrictions after depositing funds. For trading non-US index options and spot metals, internal transfer may be needed. Consult MEXEM's guides for further details.
Read MoreIn order to decide if you are using the correct or a valid ABA routing number please contact your financial institution to confirm this information.An ABA routing number is an unique routing or transit code used to identify banks in the United States. An ABA (American Bankers Association) code is usually the first nine numbers in the bottom row of numbers on any check in the US.
Read MoreCheck your deposit status in Client Portal or Message Center. Funds credit time depends on the transfer method: wires can take up to four business days, ACH transfers depend on the amount and time of submission, checks have a 6-day hold, online payments are credited instantly, and specific processes for Canadian transfers and IRA contributions apply.
Read MoreACH deposits, like checks, aren't guaranteed and have a 4-day hold period. MEXEM enforces the hold to protect against potential unauthorized transfers. Wire transfers are recommended for instant access. MEXEM doesn't charge for incoming wires, except for Mexican Peso. Check our website for more details.
Read MoreMEXEM offers US ACH transfers initiated at MEXEM. It allows automatic funds deposit from a US bank to MEXEM using the bank's ABA number and account number. Verification of each instruction is required. MEXEM doesn't support ACH transfers initiated at your bank. More info on our website's Funding Reference page.
Read MoreThird-party deposits are funds originating from an account titled in a different name than the receiving account holder(s). MEXEM no longer accepts checks not payable to MEXEM. Checks for an account holder (e.g., IRA rollover) aren't considered third-party deposits. Contact MEXEM for clarification before remitting a check. More info here.
Read MoreSelling a security may lead to "Insufficient Settled Cash" for subsequent transactions until settlement. Caused by "Cash" accounts' limitations or applying proceeds to futures in another segment. Solutions: Wait for settlement, deposit more funds, or reduce order size. Buying foreign securities in "Cash" accounts may require currency conversion and settlement wait.
Read MoreClients meeting specified criteria can get margin permissions. Accounts with these permissions and equity above $2,000 can get margin on eligible positions. Margin availability depends on account equity, loan value, and new order margin requirements.
Read MoreInternal funds transfers process instantly during trading hours or the next business day if submitted after hours. Funds under a hold period, such as from a wire deposit, cannot be transferred. More info in our Users' Guide.
Read MoreThe Insured Bank Deposit Sweep Program allocates your cash across multiple FDIC-insured banks for full protection. A $750,000 deposit is split: $250,000 held at MEXEM, $500,000 spread across three banks. This system allows coverage up to $2,750,000 ($5,250,000 joint accounts). More details on MEXEM's website.
Read MoreLog into Client Portal to submit a withdrawal request. Go to Transfer & Pay, Transfer Funds, then Withdraw Funds. Select Currency, Method, and Amount. To wire funds to another broker, select Financial Institution and enter account details. Correspondent bank details needed for foreign currency withdrawal.
Read MoreTo transfer your ACATS positions out of MEXEM, you need to contact the receiving broker and initiate the transfer through them. MEXEM does not charge for ACATS transfers, but there may be fees imposed by the sending or receiving firm. Please consult with your broker to determine if any fees apply.
Read MoreTo deposit funds into your MEXEM account, log in to Client Portal/Account Management and go to Transfer & Pay > Transfer Funds > Deposit Funds. Choose the currency and follow the provided instructions to initiate the transfer with your bank. After finalizing the deposit notification, you may need to contact the transferring establishment with the necessary details. For more information, refer to the available resources on transferring positions, available methods for fund transfer, and third-party deposits.
Read MoreTo trade using MEXEM Mobile for iOS, download and install the app from the iTunes App Store. Login with your User ID and Password to access the trading app. Use tools like the Order Ticket to create and submit orders. From the Instrument Details screen, tap Buy or Sell to open the Order Ticket. Modify order parameters (Quantity, Time-in-force, Order Type, Price, etc.). Preview the order if desired and submit using the slider. For more details, refer to our Users' Guides on creating and submitting orders in MEXEM Mobile for iOS.
Read MoreFor withdrawal requests exceeding your security device limit, allow extra processing time as additional verification or documents may be needed. Contact Client Services by phone for verification. More details are on our 'Login Protection' webpage.
Read MoreIn general, it is possible to withdraw funds to any bank or brokerage account in the same name as the MEXEM account holder...
Read MoreYou can request a manual internal transfer of funds or positions from an individual account to a joint account on an exceptional basis. Log in to Client Portal/Account Management and submit the request via webticket in the Message Center. Please be aware that this process may take several weeks to complete.
Read MoreMEXEM offers brokered U.S. Certificates of Deposits (CDs) traded on a secondary market. Unlike bank-purchased CDs, brokered CDs can't be redeemed early but can be sold if a secondary market exists. CD trading requires U.S. Bonds trading permissions. Clients with bond permissions receive a legal disclosure outlining CD trading risks before their first order and periodically thereafter.
Read MoreUS residents can set up direct deposit for payroll, Social Security, pension, etc. in USD. Contact your paying institution to start or modify direct deposit. For Social Security benefits, visit www.ssa.gov/deposit/howtosign.htm or call 1-800-772-1213. For IRS tax refunds, use Form 1040 or Form 1040A for one account, or Form 8888 for multiple accounts. Provide the following to your payer: Account Holder Name, MEXEM's ABA Routing Number, Account Number, and Account Type. It may take several payment cycles to activate direct deposits. More information is available in Client Portal/Account Management under Transfer & Pay, Direct Deposit menu.
Read MoreDue to high fraud and money laundering risk, MEXEM generally discourages and may reject third party deposits. For check deposits, MEXEM only accepts checks written directly to it from someone sharing the individual account holder's last name or affiliated with the organization/institution account. Electronic transfers may also be rejected, especially large or frequent ones. MEXEM reserves the right to perform due diligence on deposits, especially those from third parties.
Read MoreMEXEM supports various electronic transfer methods depending on currency and local systems, but doesn't support PayPal, Skrill, WorldPay, Instarem, Western Union, MoneyGram, Citibank Global Transfers, and Online Peer to Peer systems like Venmo, Google Wallet, Zelle, Neteller, QuickPay & Square Cash. Deposits should come from a same-name bank or broker account. More details are on our website.
Read MoreYou can deposit funds from this money transmitter if the transfer comes from an account with the same name as your MEXEM account and includes your account ID and title in the payment details. If Transferwise doesn't provide this information, as is often the case, the unidentified funds will be returned.
Read MoreMEXEM doesn't accept deposits via credit or debit card, only transfers from a same-name bank or broker account. For routing details, create a deposit notification in Client Portal/Account Management by choosing "Transfer & Pay" then "Transfer Funds". Further instructions are in our Users' Guide.
Read MoreClients using the Secure Login System have improved withdrawal capabilities, unlike non-participating clients who face daily and weekly withdrawal limits. The withdrawal or transfer amount for participating clients over one or five days increases according to the device's protective value.
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All investments involve risks, including the possible loss of capital.
www.support.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
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Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.
