Funds & Banking

Why was I charged a fee for a cash withdrawal?

MEXEM allows one free withdrawal request per calendar month. Subsequent withdrawals, despite the method, are charged a fee. The fee charged depends upon the denomination of the currency withdrawn and the withdrawal method.

Please see
the MEXEM website for details.

For purposes of determining the number of withdrawal requests occurring in a given month, MEXEM uses the date at which the client submits the withdrawal request and not the date at which the withdrawal was processed. Accordingly, a client who submits a withdrawal request on the first and last days of the same month will be assessed a fee for the second request even if that request is processed on the first day of the following month

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