General Questions

General Questions

An error 'Not allowed to open a position: account MiFID2 short code is missing" ?

This indicates that certain required information is missing for your account to comply with MiFID II regulation. Steps:‍ Log in to the Client Portals. Go to Settings > Regulations > MiFID II. Enter your social security number or, alternatively, your passport number.

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General Questions

What are the documents required for an Italian resident in order to finish the application?

3 documents are needed: 1. ID's front and back2. Proof of address (not older than 6 months) 3.TAX ID front and back

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General Questions

Does MEXEM have the volume profile in the charts?

Yes, we do have but up to 14 days historical.

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General Questions

How detailed is the Level 2 real-time data for the Italian market?

5 levels on bid and 5 levels on ask.

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General Questions

Do you have 'friends invite frriends' programme?

We do indeed offer a referral program that allows you to receive up to €150 for each new registration, while the referred person will receive up to €50. Here is the registration link: https://fr.mexem.com/fbf?friend_token=0b7448b7672be27fc459a470469e069502054860cf429c737aa7ca383cb01a40

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General Questions

Is ISIN GB0032164732 available on our platform?

The ISIN GB0032164732 is recognized within our platform; however, it is currently not available for trading.

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General Questions

What does daily Profit and Loss statement (P&L ) show in TWS?

It shows how much money you have gained or lost on your positions between the market open and market close.

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General Questions

Why can't I trade after depositing HUF and converting it to EUR?

The conversion must settle, typically within 24 hours.

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General Questions

What is the minimum amount required with MEXEM to open an account?

There is no minimum account.

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General Questions

Can I submit official documents in Arabic?

Yes you can provide your documents in Arabic and we will submit them for review.

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General Questions

How to get Live data from Mexem in Trading View?

Clients automatically receive standard live data for EU and US stocks. To access live market data via API, clients must subscribe to at least level 1 market data.

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General Questions

Why does Mexem need to know who my employer is?

We ask for your employer to prevent insider trading, especially for financial sector employees. Your data is not shared with third parties.

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General Questions

Who should I contact to provide feedback for Mexem?

You can always send an email to info@mexem.com.

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General Questions

Do I have to convert before withdrawing euro?

If your bank can only receive EURO (€) you will have to convert before requesting the withdraw.

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General Questions

Why am I unable to place an order after converting EUR to USD at the same day?

A 48-hour delay applies after currency conversion, so if you converted EUR to USD today, you can buy stocks on Monday.

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General Questions

Can I use the MoneySurfer partnership with MEXEM France as a French tax resident?

Yes as we are the same company.

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General Questions

What shall I do if my withdraw request says "waiting customer response"?

Contact Mexem by phone to verbally verify the withdraw.

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General Questions

Where can I see my requested withdraw?

Steps: 1. Log into mexem.com 2. Select Transfer & Pay 3. Transfer history‍

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General Questions

Why is my average price different from the price I open the trade?

Average price also includes the opening commission.

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General Questions

Which real time market data do I have to see real time ES future?

CME real time: 1.25$ per month, free with 20$ commissions monthly

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General Questions

Why retail European clients cant buy US ETF'S?

EU regulations under PRIIPs prevent European retail clients from buying US ETFs, as these products must provide a Key Information Document (KID) in the local language, which US ETFs usually lack. EU regulations under PRIIPs prevent European retail clients from buying US ETFs, as these products must provide a Key Information Document (KID) in the local language, which US ETFs usually lack.

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General Questions

What is an order ''Adaptive Algo'' and how it works?

The Adaptive Algo order type uses IBKR's smart routing and custom priorities to improve fill prices by trading within the bid-ask spread, adapting speed and strategy based on chosen urgency for market or limit orders.

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General Questions

Where do I see the status of my outgoing transfer?

1. Log into: mexem.com 2. Go to transfer & pay 3. Transfer history

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General Questions

What is the W-8BEN and what is its purpose?

Form W-8BEN is used by foreign individuals to confirm foreign status, claim beneficial ownership, and request tax treaty benefits on non-service income.

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General Questions

A new position with CORPACT has appeared below my current position; what does this signify?

This indicates that there is an ongoing Corporate Action. This can be for Dividends, Tender or other.

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General Questions

If I bring a friend will i receive the cash for it?

Yes you can, we will send you the registration link that you can fill and after the registration of your friend we will deposit the cash on both of your accounts.

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General Questions

Can I compare the returns of my option combinations until they mature?

https://nl.mexem.com/tarieven

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General Questions

Why my cash position is negative?

A Margin account lets you borrow money to trade immediately or in foreign currencies without direct conversion, with Mexem covering the funds. Interest is charged on borrowed amounts. A Margin account lets you borrow money to trade immediately or in foreign currencies without direct conversion, with Mexem covering the funds. Interest is charged on borrowed amounts.

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General Questions

What are the requirements for stocks short selling?

Margin account, minimum $2000 in your account, stocks permissions enabled.

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General Questions

Where is the manual and tutorials of TWS?

https://www.ibkrguides.com/traderworkstation/home.htm

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General Questions

What is the minimum investment amout to join MEXEM Asset Management?

5000 euros

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General Questions

In order to use the demo account do I have to do the deposit?

No, once you open a real account you can also open the demo one without to deposit any amount.

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General Questions

An error occurs when trying to convert from USD to EUR, what is the issue?

It appears that you tried to convert the entire amount into euros. A transaction fee of 5 euros applies.

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General Questions

What is SYEP?

A free program which allows the investor to earn extra money of loaning stocks.

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General Questions

Why doesn't it work when I enter my name exactly as it appears when trying to input my signature?

To put the signature we suggest to copy the name next to the signature to prevent mistakes

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General Questions

Why open an account with Mexem and not IB?

MEXEM is an introducing broker for Interactive Brokers (IBKR), offering access to a broad range of financial products and global markets with the same infrastructure as IBKR

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General Questions

Why is there an age restriction on the products that can be traded?

For some products you will need to be at least 21 years old.

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General Questions

Why is employer information required during account registration?

Your employer is asked, among other things, because employees of certain companies (e.g

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General Questions

Why does Client Portal say "You are currently logged in without Trading/Market Data permissions"?

A given username can only have one trading session active at a given time

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General Questions

Why do I not get live data on the IBIS exchange?

The German exchange does not share all data or current data with the Broker

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General Questions

Why did Client Portal log me out?

To protect your assets and data in the event you forget to log out or leave your device unattended, your Client Portal session will time out after 60 minutes of inactivity.‍This is a system setting...

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General Questions

Why am I required to provide information about my dependents when opening an account?

Dependents such as children, siblings, or parents are considered in account applications because their reliance on your financial support impacts your financial profile and trading risk tolerance, ...

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General Questions

Which nationality should be used when registering an account for someone with dual citizenship?

When opening the account you can best choose to register with the documents of the country you are living in currently.For example if you have a Belgium Nationality, but moved to France and also ha...

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General Questions

Where did MEXEM Mobile go?

After MEXEM Mobile goes to the background (when you take an incoming call, for example) you can bring it back by clicking on the MEXEM Mobile application icon or by a long press on Home button.Note...

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General Questions

Where can I use my debit card?

The MEXEM Debit Mastercard can be used anywhere Debit Mastercard is accepted, both to make purchases and to withdraw cash from ATMs

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General Questions

Where can I locate the event calendar in the client portal?

The event calendar is located under the research main menu

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General Questions

Where can I find Tax report for Dividend?

Steps:1

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General Questions

When can I expect to receive compensation for participating in the refer a friend program?

After you meet all the conditions, you can send an email to info@mexem.com with both account numbers.

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General Questions

What tools does MEXEM have available to monitor the margin values in my account?

You can keep track of your margin values in real time using your TWS/Mosaic Account Window by looking in the Margin Requirements and Available for Trading sections

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General Questions

What types of documents are accepted as proof of address (POA)?

We accept: bank statements, utility bills for electricity, water, landline telephone (not mobile), and internet, or certificates issued by the City Council

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General Questions

What types of APIs are available?

MEXEM provides the following API types:Trader Workstation (TWS API) - offers the most features and is made available to any clients with trading access.WT Web API - offered to white-branded advisor...

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General Questions

What steps should be taken to update an email address on an account?

1

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General Questions

What steps should be taken if a new telephone number prevents logging into the Mexem platform?

After changing your phone number you will need to download the Mexem app and will not be able to receive the SMS verification anymore

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General Questions

What should be done if an ID card expires and a new one is obtained?

An email to documents@interactivebrokers.com can be send to

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General Questions

What platform does Beleggen.com use for its courses?

Beleggen.com works with the TWS platform

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General Questions

What is the process for transferring positions to another broker or bank?

Steps:1

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General Questions

What is the difference between Securities Margin and Commodities Margin?

For securities, margin is the amount of cash a client borrows against marginable securities in the account

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General Questions

What is the difference between a Cash account and a Margin account?

Cash accounts purchase assets based on the cash value you deposited in your account

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General Questions

What is the cut-off time for determining the settlement date of Forex trades?

This explains that for forex trades executed after 17:00 ET, they are considered the next day's trades for settlement date purposes.

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General Questions

What is SMA?

SMA refers to the Special Memorandum Account, which represents neither equity nor cash, but rather a line of credit created when the market value of securities in a Reg T margin account increase in...

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General Questions

What is SMA?

SMA refers to the Special Memorandum Account, which represents neither equity nor cash, but rather a line of credit created when the market value of securities in a Reg T margin account increase in...

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General Questions

What is ACATS?

The Automated Customer Account Transfer Service (ACATS) is the National Securities Clearing Corporation's (NSCC) central processing system for the transfer of positions and accounts between US brok...

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General Questions

What is a wash sale?

The IRS defines a wash sale as a sale of stock or securities at a loss within 30 days before or after you buy or acquire in a fully taxable trade, or acquire a contract or option to buy, substantia...

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General Questions

What is a Trusted Contact?

Clients have the opportunity to offer the name and contact information of an individual, referred to as a trusted contact, who MEXEM would be authorized to contact and disclose information about th...

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General Questions

What information is required for proof of my bank transfer?

The document should contain all of the following:1

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General Questions

What does the phrase " subject to origination restriction" mean?

The phrase "subject to origination restriction" refers to a restriction imposed upon withdrawals of funds that were deposited via an ACH or EFT and initiated through your MEXEM account

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General Questions

What does the message "Insufficient Settled Cash" mean?

When you sell a security or close a position, the cash proceeds from that transaction might not be instantly available for you to apply to a subsequent transaction until the initial transaction has...

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General Questions

What does the error message Account May Not Hold Positions: Short Call mean?

Recipients of this message have either opened a Cash Account or have enabled Limited Option Trading permissions

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General Questions

What documents are acceptable as proof of address for someone living at their parents' house?

A digital bank statement in your name, dated within the last six months, can be submitted as proof of address.‍

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General Questions

What are the benefits of linkage?

The principal benefits of linkage are ease of access and potential savings in market data subscription fees

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General Questions

What are Single-Stock Futures (SSF)?

Single-stock futures are futures on stock, instead of being on an index or a commodity.We provide direct market entry to stocks, options, futures, forex, bonds, ETFs from a single IBKR Universal Ac...

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General Questions

What are the requirements to be considered as a Professional Investor?

To be considered as a professional investor (at MEXEM and other brokers regulated by the CNMV), generally you must meet 2 out of the following 3 criteria:Trading Volume: Having executed a significa...

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General Questions

What are MEXEM's Futures Close-Out Policies for futures?

For futures contracts that are settled by the actual physical delivery of the underlying commodity (physical delivery futures), account holders may not make or receive delivery of the underlying co...

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General Questions

The following order attributes are not supported and will be ignored: Display size

Display Size is a feature used in iceberg orders, where only a portion of the total order size is displayed to the market, while the rest is hidden

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General Questions

Is there a minimum amount of deposit?

No, there is no minimum amount of deposit to be able to trade.

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General Questions

It indicates that my experience exceeds my date of birth.

You can start having experience from the age of 18

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General Questions

Is there language support available if I need help understanding an English notification on TWS?

Please send an email to assistenza@mexem.com and attach the screenshot of the message in order for us to be able to help you.

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General Questions

Is the product offering identical on MEXEM and IBKR, including investments like CFDs and US ETFs, given that MEXEM is a subsidiary of IBKR?

MEXEM is an introducing broker of Interactive Brokers (IBKR), which means that we use the IBKR platform and infrastructure

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General Questions

Is my account insured?

Clients of Interactive Brokers Ireland Limited are protected by the Irish Investor Compensation Scheme (“ICS”)

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General Questions

Is it possible to open an investment account for a child?

You can only open an investment account if your 18+

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General Questions

is it possible to start on Meta trade 4 or 5 living in Belgium

Mexem does not support the Meta trader

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General Questions

Is it possible to connect Mexem with Interactive Brokers?

Yes you can as Mexem falls under IB

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General Questions

Is it possible to access the application without an existing account?

You are not able to log in the app without an open account.

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General Questions

Is a margin account required to buy call options?

No, also a cash account is enough

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General Questions

If I relocate to another EU country, can I continue using my existing account or do I need to modify it?

You don't need to change your account if you move in another EU country.

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General Questions

If an order expires after 3 months, can it be extended, or must it be closed and placed again?

This is possible by adjusting the price and clicking update, It will be seen as a new order and extended for another 3 months.

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General Questions

I lost my phone with MEXEM Mobile installed. What do I do?

If you lost your phone, you can migrate MEXEM Mobile Authentication (IB Key) to your new phone following the steps listed in the MEXEM Knowledge Base

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General Questions

I am not a U.S. taxpayer. Why do I have to submit IRS Form W-8?

IRS Form W-8 is used to certify your status as a non-U.S

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General Questions

I am a Non US Person or Entity. When will be my tax forms be ready?

Please visit the Tax Information and Reporting page of the MEXEM website, specifically the Reports and Dates section, to find which forms and worksheets will be available to you and the dates they ...

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General Questions

How to activate the Two - Factor Authentication (2FA)?

Download the new app and click on "Register", the system will automatically ask you to move the 2FA into the new device.

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General Questions

How old is the Proof of Address (POA) allowed to be?

Maximum 6 months, credit card statements maximum 6 weeks

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General Questions

How long does it take to receive my withdrawal?

Your withdrawal can take up to 14 days to arrive to your bank account, it depends on your bank's procedures

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General Questions

How do I access QuickTrade?

You can access QuickTrade from our website by logging in to Client Portal from the Login button in the top-right of the page

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General Questions

How do I set alerts via SMS in MEXEM Mobile or TWS?

In MEXEM Mobile and TWS you can define price, trade, and margin alerts with trigger notifications sent to your email or as a text message via email to SMS.You must configure your SMS Address for al...

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General Questions

How do I request a Pattern Day Trader reset?

If your account has been identified as a Pattern Day Trader and you are entitled for a reset, you will be supplied with a link to the PDT reset tool if you seek to enter an order using the TWS

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General Questions

How do I find all the available currency pairs?

Liquidity providers do not provide quotes on all currency pairs and if you are seeking to convert funds between currencies that are not directly quoted, you would need to find a common currency tha...

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General Questions

How do I ensure that my LEI is not renewed?

If you requested an LEI through MEXEM and do not want it renewed at its annual renewal date, you would need to submit this request via the Message Center within Account Management at least two week...

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General Questions

How do I determine my Required Minimum Distribution?

Due to COVID-19 the CARES Act is NOT requiring Traditional IRA 2020 Required Minimum Distributions (RMDs) for any IRA owner who is age 70½ before 1/1/2020.Once you reach age 70 1/2, the IRS requir...

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General Questions

How can I navigate to Classic Account Management?

MEXEM is actively migrating accounts to our new responsive design account management application and will shortly be retiring our Classic Account Management view

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General Questions

How can one verify if live data has been enabled on an account?

Steps:1

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