General Questions

Why did Client Portal log me out?

To protect your assets and data in the event you forget to log out or leave your device unattended, your Client Portal session will time out after 60 minutes of inactivity.
This is a system setting and it cannot be adjusted by the user.

If you are being logged out prior to the 60 minute session expiration, please try one of the following troubleshooting steps: Clear your Cookies and Cache for the browser you are usingTest different Internet Browsers. e.g. Firefox, Chrome, IE or SafariConfirm if you notice the same logout behavior when logged in via your Smartphone. Restart your Internet Modem and restart your Computer.

Should you need assistance, please contact MEXEM Client Services.

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