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Broker account statements only include trades up to the previous day
Read MoreAs clients trading global products are likely to hold positions which are denominated in various currencies, a single currency needs to be chosen for the purposes of translating statement balances
Read MoreWhen Dividends are paid by the company they will go to Mexem first, from here the withholding tax will be applied and funds will be deposited into your Mexem account
Read MoreYour statement is likely not reflecting your loss due to a "wash sale" A sale of stock or securities is considered a "wash sale" if a trader sells shares or securities at a loss and purchases the s...
Read MoreSpecific investments are prone to annual income reclassification and other adjustments by their issuer, frequently after the original tax statement has been issued for your account
Read MoreThe initial password provided by Mexem does not expire
Read MoreMEXEM will automatically close individual accounts if an account is without funds, positions or subscriptions it will close automatically after 3 months
Read MoreYou may not be able to log into your paper trading account if: You requested a new paper trading account that isn't ready
Read MoreIf you are able to log in to Client Portal/Account Management, but not any of the trading platforms, then there is no problem with your login credentials (i.e., user name, password and 2 factor aut...
Read MoreYou may need to finalize the Non-Professional Questionnaire in Client Portal/Account Management for each user.It is also possible your account does not meet the market data subscription minimum and...
Read MoreLogin to your client portal and in the account settings, you can delete the account.
Read MoreMEXEM conducts business through a number of broker subsidiaries as listed below
Read MoreSteps:Log into your Client Portal / Account Management
Read MoreYou can link your numerous accounts under a single username and password, including accounts that are managed by an Advisor or a Broker
Read MoreOnce you digitally sign the TBSZ agreement, we will provide to you the necessary documents that you will have to send it to the NAV.
Read MoreOnce the account is open, you will receive the log in details by mail and SMS
Read MoreIf you are a designated beneficiary, you may obtain the TOD Beneficiary Distribution Form from our homepage
Read MoreIf you are in Client Portal/Account Management, click the Portfolio menu option
Read MoreIf your temporary digital virtual security code card has expired, you will need to contact MEXEM Client Services via phone to receive a temporary passcode and activate a permanent device.Once you r...
Read MoreWhen you create a demo account you also chose your password
Read MoreIf you believe that your account has been hacked or compromised it is critical that you contact your local Client Service Center immediately so that we may verify your identity and take the necessa...
Read MoreNo, you can deposit in other currency's
Read MoreSteps:Log into your Client Portal / Account Management
Read MoreWith Account Partitions, you allocate cash and/or positions from your current IB account into a newly created "partition" which is then managed by the professional Advisor or Broker of your choice
Read MoreYou can confirm your base currency from: Client Portal/Account Management: Go to menu Settings followed by Account Settings.Under Configuration it is stated the Base Currency
Read MoreIf you hold an account with a Transfer on Death (TOD) designation, your stated beneficiaries should contact MEXEM Client Services for assistance in completing the TOD Beneficiary forms.In all other...
Read MoreThe heirs and/or Notary can contact us in order to start the estate processing procedures.
Read MoreThe "-F" part of an MEXEM Universal account is the IB UK Regulated segment that clears and holds OTC products like physical metals.
Read MoreThey can open their own account via mexem.comSteps:1
Read MoreAssuming the client has met the essential requirements which consider age, investment objectives and financial qualifications, their account will be assigned margin permissions at the point of appl...
Read MoreIt is possible by linking the IBKR account to MEXEM
Read MoreEach MEXEM account is only allowed one paper trading account
Read MoreYou can only deposit USD if you own them in your Bank account
Read MoreShould you wish to change financial advisors, please contact Client Services and ask for the form Authorization to designate a new financial advisor
Read MoreYes, you can request a joint account, which is a broker account owned by two individuals
Read MoreIt is optional, if you choose to add a person, fill every fields on the form regarding the beneficiary and submit it
Read MoreYou can only use a Paper trading account if you have a Live account with Mexem.
Read MoreThere is no guarantee that all eligible shares in a given account will be loaned through the Stock Yield Enhancement Program as there may not be a market at an advantageous rate for specific securi...
Read MoreSteps:1) Open the app2) Click on the 3 dots in the login page 3) Click many times the voice ''version'' 4) Click on restart 2 key factor authentication
Read MoreDividends paid on U.S
Read MoreAfter 3 to 4 months, it will be deleted along with the real account.
Read MoreAccount holders may update their W-8BEN tax form through Client Portal/ Account Management: Log into Client Portal/ Account Management Select Settings followed by Account Settings Under Profile(s),...
Read MoreTo update your financial profile, follow these instructions: 1) Log in to the MEXEM website using your real account credentials 2) Go to settings 3) Click on the 'financial profile' option 4) Sele...
Read MoreTo update your mailing or residential address: Log in to Client Portal / Account Management Click on Settings and Account Settings In the Profile section, click the Edit (pencil) icon for the profi...
Read MoreIf you've purchased a new Smartphone and wish to transfer your existing MEXEM Mobile authentication profile from your old Smartphone to your new phone you can do so without Client Service assistanc...
Read MoreThis feature works differently based on your TWS desktop version
Read MoreIn order to see live market data, you must subscribe to market data through Client Portal/ Account Management: Log in to Client Portal/ Account Management Click on Settings followed by User Setting...
Read MoreAfter an account is closed, the account holder retains access to Client Portal/Account Management to view or print historical activity and tax statements
Read MoreTo update your trading permissions use the button above: Log in to Client Portal/ Account Management Click the Settings menu followed by Account Settings If you manage numerous account, choose an a...
Read MoreYou can link your checking account to your MEXEM account for the purpose of transferring USD denominated funds between the two accounts via ACH
Read MoreTo download statements to 3rd party software, in Client Portal/Account Management, click on menu Reports followed by Statements.(If you manage or maintain numerous accounts, Account Selector opens
Read MoreClients may download their Activity Statement in Client Portal or Account Management
Read MoreTo create, edit or cancel a custom Flex Query, login to Client Portal/Account Management and go to Reports followed by Flex Queries
Read MoreYou can create a watchlist through the Client Portal after logging in.
Read MoreMEXEM does not support the direct re-characterization and conversion of a given account type to another as each structure typically requires specific account holder information, legal agreements an...
Read MorePlease note that MEXEM does not support the direct re-characterization and conversion of a given account type to another as each structure usually requires certain account holder information, legal...
Read MoreThe default tax basis arrangement for all accounts is First In, First Out (FIFO), but it can be changed on a per day and per symbol basis
Read MoreIt is possible to download your account data, including trades, via API Dynamic Data Exchange (DDE) into Excel
Read MoreIt is possible to configure trade alerts to be sent to your email in both the TWS and MEXEM Mobile trading platforms
Read MoreIMPORTANT NOTE: For security reasons, MEXEM does not reset passwords via email or online chat.Steps:1
Read MoreYou will require assistance from our Client Services team to update your passport number on your account.Please send an email to MEXEM as directed on our website (Upload/ Fax/ Post tab) and add the...
Read MoreYou can change your email address using the following: Log in to Client Portal/ Account Management Click on Settings followed by User Settings In the Communications panel click the Configure icon (...
Read MoreYou can see the trade confirmation within 5 minutes after the trade.Steps of trade confirmation:1
Read MoreYou can unsubscribe from both mailing and electronic marketing materials from the MEXEM website
Read MoreSteps:1) Login in the website of MEXEM with the credentials of the real account 2) Go to settings 3) Click on ''paper trading account'' 4) Click on ''yes'' on the voice ''do you want to share the m...
Read MoreTo switch from a Margin Account to a Cash Account, or from a Cash Account to a Margin Account, follow these instructions:1) Log in to the MEXEM website using your real account credentials 2) Go to...
Read MoreYou need to download an activity statement:Instructions: 1
Read MoreAccount holders maintaining a long security position (e.g
Read MoreTo request a downgrade to Non-Professional, log in to Client Gateway/Account Management and go to the Settings, User Settings menu
Read MoreThe mobile two-factor authentication via SMS is temporary and will be removed once you activate one of the digital or physical security devices
Read MoreThe potential to add another person to your individual account depends upon their intended ability or role
Read MoreYour account type (Cash, Margin or Portfolio Margin) can be found in the Account Information section (next to Account Capabilities) of your activity statements.To access recent statements:Log in to...
Read MoreAs soon as your account will be opened you will get an email with your log in credentials and the bank details
Read MoreWhile clients are the beneficial owner of all securities held in their account, all such securities are held in 'Street Name' meaning that they are registered in the name of MEXEM on the books of t...
Read MoreNot as long as the Live account has a positive balance
Read MoreYou can not sell Short with an account type Cash
Read MoreIt is not possible therefore, you must create a Paper account in your Account ManagementSteps:1
Read MoreNo, the ability to short sell stocks is only for margin accounts.
Read MoreYes, login in the Web Portal with the demo account details, settings and paper account cash reset
Read MoreYou can deposit to the account during the accumulation year, until the 31st of December as many times as you like.
Read MoreYes, you can open a joint account with MEXEM
Read MoreNo, one demo account maximum per Live account
Read MoreCash accounts are not allowed to trade Forex on a leveraged basis, but are allowed to convert one currency to another
Read MoreNo, the primary username is created at the point of account application and is correlated with the account permissions, trading capabilities, and login access in addition to disclosures, agreements...
Read MoreUnfortunately, for compliance reasons, assistance cannot be provided until later in the week when your account becomes visible in our system.
Read MoreNo, we do not have any fee to open and maintain the account.
Read More
All investments involve risks, including the possible loss of capital.
www.support.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
Read our Forms & Disclosures.
Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.
