My Account & Login

What should I do if I believe that my account has been hacked?

If you believe that your account has been hacked or compromised it is critical that you contact your local Client Service Center immediately so that we may verify your identity and take the necessary actions to protect your account.

These actions will generally include imposing restrictions upon the placement of new opening orders, a freeze upon funds withdrawals and asset transfers, issuance of a new password and a review to ensure that all account users are 2-factor protected while the incident is investigated.

In addition, you will need to review your account to identify any unauthorized trades, withdrawals or information changes.

A review of your account activity including login history will be then conducted by MEXEM's Compliance Department and you may be required to file a police report.

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