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What should I do if my temporary digital virtual security device has expired?

If your temporary digital virtual security code card has expired, you will need to contact MEXEM Client Services via phone to receive a temporary passcode and activate a permanent device.Once you receive a temporary passcode, the easiest option would be to activate the MEXEM Mobile app which allows for Two Factor Authentication.

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‍Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.