If you've purchased a new Smartphone and wish to transfer your existing MEXEM Mobile authentication profile from your old Smartphone to your new phone you can do so without Client Service assistance as long as you retain access to your old phone or a secondary security device that remains active.  

Step-by-step transfer instructions are available in the MEXEM Knowledge Base.

If you do not have access to your old phone or a secondary device, you would need to contact MEXEM Client Services via telephone for assistance.