If you are able to log in to Client Portal/Account Management, but not any of the trading platforms, then there is no problem with your login credentials (i.e., user name, password and 2 factor authentication).

Rather, your access to the trading platform is likely restricted due to one of the following conditions: Your account application remains under review and has not yet been approved.

Note: that you will receive an email notification once the review of your application has been completed. You are a client of a financial advisor managing discretionary trading authority over your account.

Here, the advisor is presumed to be the only individual entering orders and the advisor can provide the client with access, if requested.

In case of a new user creation: 24 hours are required before being able to log in to the trading platforms.