My Account & Login

Why am I unable to close my account?

Confirm that you have followed all the required steps outlined in our Users' Guide. If you are still unable to close your account please consider the following below.

Confirm that you have a saved bank wire instruction in the Base Currency of your account.

Please Note:
If you do not have one, you can create one in Client Portal/Account Management by selecting Transfer & Pay followed by Transfer Funds.

If you are still unable to close the account, please contact: Client Services.

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