MEXEM FAQ Tags

withdrawal

Funds & Banking

Why was I charged a fee for a cash withdrawal?

MEXEM offers one free withdrawal monthly, after which fees apply regardless of the method. Fees depend on the currency and withdrawal method. The withdrawal request date, not processing date, determines fees. Thus, two requests in a month, even if processed in different months, incur fees. See MEXEM's website for details.

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Trading

What determines how much cash is Available for Withdrawal in a Cash account?

Cash accounts cannot access sale proceeds until the transaction has cleared and settled, usually after two business days. Recently deposited funds may face withdrawal restrictions. "Available For Withdrawal" reflects settlement times and deposit holds. See our website for more details on withdrawal limitations.

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Funds & Banking

How can I process an exceptional withdrawal?

For withdrawal requests exceeding your security device limit, allow extra processing time as additional verification or documents may be needed. Contact Client Services by phone for verification. More details are on our 'Login Protection' webpage.

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Funds & Banking

Are there any limits to the amount I can withdraw?

Clients using the Secure Login System have improved withdrawal capabilities, unlike non-participating clients who face daily and weekly withdrawal limits. The withdrawal or transfer amount for participating clients over one or five days increases according to the device's protective value.

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